Cassling Service

At Cassling, we build long-term relationships with our customers and offer complete support every step of the way. Whether it’s routine maintenance or an emergency call in the middle of the night, your needs are our first priority. We understand that equipment downtime prevents you from helping patients and leads to financial loss and wasted staff time.

Exceptional Service

• Cassling customers experience an average equipment uptime of 99.8 percent.
• Customers receive phone fixes or on-site support on a critical down system in an average of just 52 minutes.

Service Experts Near You

• More than 75 OEM-trained field service engineers are strategically placed throughout the Midwest to address our customer's immediate needs.
• Our service team includes a loyal group of field service engineers, IT professionals and project managers who provide remote diagnostics, on-site repair and support. In addition, our Omaha-based call center is available for assistance 24 hours a day, seven days a week.

Service Case Studies

Our customers share their stories about how Cassling service impacts patient care.

Clarinda Regional Health Center

Twenty years of experience with a company means a lot in today’s world. Greg Jones, radiology manager at Clarinda Regional, has had experience with Cassling service for two decades. He’s dealt with the same service engineer for various modalities for several years, and that leads to level of comfort and trust that you don’t find very often. Jones believes that Cassling’s consistency, response time, knowledge of the engineers and their availability to troubleshoot and collaborate is very valuable, and helps him better serve patients.

Crawford County Memorial Hospital

Part of Crawford County Memorial Hospital’s mission states that it will cooperate with other health-care organizations and agencies, where appropriate. In April 2012 Crawford County Memorial Hospital installed a Siemens MAGNETOM Espree MRI and purchased a service agreement through Cassling. The installation and service of its new MRI was one of those “appropriate” times.

Iowa Methodist Medical Center

With one of the busiest emergency rooms in the area, it’s crucial for equipment to function properly. To ensure they receive dependable service support, Iowa Methodist Medical Center and three other organizations collectively known as Iowa Health Des Moines rely on service support from Cassling.