Cassling Service

At Cassling, we build long-term relationships with our customers and offer complete support every step of the way. Whether it’s routine maintenance or an emergency call in the middle of the night, your needs are our first priority. We understand that equipment downtime prevents you from helping patients and leads to financial loss and wasted staff time.

Exceptional Service

• Cassling customers experience an average equipment uptime of 99.8 percent.
• Customers receive phone fixes or on-site support on a critical down system in an average of just 52 minutes.

Service Experts Near You

• More than 75 OEM-trained field service engineers are strategically placed throughout the Midwest to address our customer's immediate needs.
• Our service team includes a loyal group of field service engineers, IT professionals and project managers who provide remote diagnostics, on-site repair and support. In addition, our Omaha-based call center is available for assistance 24 hours a day, seven days a week.

Service Case Studies

Our customers share their stories about how Cassling service impacts patient care.

Hays Medical Center

Hays Medical Center’s Biomedical Manager Lance Smith is honest. He dislikes
purchasing service contracts but he does see the value. “It comes down to who assumes the risk, and when Cassling shows up and does the work -- there is value to that.” For 20 years and counting, Cassling has been showing up and servicing equipment for Hays Medical Center.

Via Christi Health

When Via Christi built a new hospital in Wichita in 2010, they chose nearly all Siemens imaging equipment with local service support from Cassling. Via Christi Hospital President Kevin Strecker said when it came to selecting a health-care technology partner, they wanted a vendor with quality equipment, the capability to maintain and service the
technology, and a group of individuals who they valued and trusted. “We believe strongly that we found that in Cassling,” he said.