As an ISO 9001 certified facility, we follow the highest production, installation and service standards guaranteeing you consistent, quality work.

Project Managers
We believe the successful installation and service of your equipment requires a coordinated effort between Cassling and our customers. The project management team will work closely with you to ensure expectations and deadlines are met and that ultimately, your goals are achieved.

Field Service Engineers
Cassling's team of highly-trained engineers are strategically positioned to address your immediate needs. Our technical field service team includes a dedicated group of field service engineers, IT professionals and integration engineers who provide remote diagnostics, on-site repair and support.

Service and Applications Support
Cassling’s service and applications support team work to improve your performance. We provide staff training, online applications support and site preparation. The Siemens UPTIME service center provides 24 hour service response and remote diagnostics.

Cassling has a large number of dedicated local field service engineers who quickly will respond to your needs.

Call Center Support
When you call our 24-hour help desk, you are connected to our entire team of experts who know your system inside and out. Our support team often has the tools to remotely access your equipment and solve the problem quickly.

Clinical Specialists
Prior to the system integration process, our clinical specialists will meet with your staff to establish your workflow needs. They will educate your staff on how your system will impact them individually and address concerns for future workflow. We offer site visits, open houses, training sessions and seminars, so that you can experience first hand how a customized solution will benefit your organization.

Application Specialists
A team of application specialists will train your system administrators, radiologists, cardiologists, technologists and referring physicians on the systems. Your application specialist team will stay with you throughout the installation and beyond to ensure your needs are met.