Service

Cassling Solutions

At Cassling, we build long-term relationships with our customers and offer complete support every step of the way. Whether it’s routine maintenance or an emergency call in the middle of the night, your needs are our first priority. We understand that equipment downtime prevents you from helping patients and leads to financial loss and wasted staff time.



Exceptional Service

• Cassling customers experience an average equipment uptime of 99.8 percent.

• Customers receive phone fixes or on-site support on a critical down system in an average of just 52 minutes.

Service Experts Near You

• More than 75 OEM-trained field service engineers are strategically placed throughout the Midwest to address our customer's immediate needs.

• Our service team includes a loyal group of field service engineers, IT professionals and project managers who provide remote diagnostics, on-site repair and support. In addition, our Omaha-based call center is available for assistance 24 hours a day, seven days a week.

Cassling Service Case Studies
Our customers share their stories about how Cassling service impacts patient care.

Avera Sacred Heart Hospital

BryanLGH Medical Center

Clarinda Regional Health Center

Crawford County Memorial Hospital

Hays Medical Center

Iowa Methodist Medical Center

Lexington Regional Health Center

Regional West Medical Center

Via Christi Hospital on St. Teresa

What Our Customers Say

"When we evaluated different systems from different vendors, a very big deciding factor for us was service. Your service engineer does a fantastic job for us. His dedication to our systems is above reproach. When we have a problem, he takes it personally." -Sioux City, Iowa

Working with Cassling feels more like a partner than a vendor." -Lawrence, Kansas