What patients think about their stay – from admission to treatment and actual therapy to the discharge process, dietary plans, rooms, and the communication with physicians – is reflected in quality rankings and patient satisfaction scores. Patients also influence referrers – and vice versa. Either way, negative patient satisfaction scores have a negative impact on an institution’s profitability. In addition, the public perception of a health-care provider strongly influences its standing as an employer on the job market.
It doesn’t require much explanation why unnecessarily long waiting times, insufficiently trained staff, and unsatisfactory accommodation frustrates patients. Satisfying patients will also have a positive impact on employee satisfaction, which is the backbone of a successful health-care institution. - read more -