How Imaging Staff Can Impact an Organization's Bottom Line Through Service Recovery

by Cassling on Dec 15, 2021


Service recovery is a philosophy and skillset that encourages all imaging staff to address patients’ concerns with empathy. When this is done, imaging staff can directly impact the patient experience, earn patient loyalty and impact their organization’s bottom line. This session will describe the importance of service recovery and share service recovery skills. 

Learning Objectives:

  • Define service recovery
  • Share the financial impact of service recovery
  • Review service recovery skills

Meet the Author

Founded in 1984, Cassling is an Advanced Partner with Siemens Healthineers. As a family-owned company, we're dedicated to strengthening healthcare in local communities.

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