Providing Excellent Patient Care: A Sonographer's Guide to Improving the Patient Experience 

*Approved for 1.0 CE credit from the American Society of Radiologic Technologists.

October 22, 2019, 12PM CDT

This webinar is designed to marry the concepts of patient care, as graded by HCAHPS scores, and emotional intelligence. The purpose is to generate a discussion beyond the usual “you must do this” in service in order to get you, the listener, excited about improving patient satisfaction.

Learning Objectives:

At the completion of this webinar, you will be able to:

  1. Discuss HCAHPS scores and learn how they are created
  2. Understand the concept of emotional intelligence and how it relates to patient satisfaction
  3. Collaborate on how to improve patient satisfaction in the patient care setting
You will receive a confirmation email shortly after you complete the registration.
 
If you are unable to register online or do not receive your confirmation email after registering (don't forget to check your Junk email folder), please contact our Registration Desk at 866-872-5840. You can also contact us by email.
 

Cassling Continuing Education Compliance Policy
Webinar attendees accept full responsibility for review and adherence to any applicable corporate compliance policy as it relates to their facility. Cassling is not authorized to and will not knowingly issue CE credits to any employed or contracted full- or part-time employee of a federally-run healthcare institution (VA, IHS, DHHS, etc.) or any other organization whose policies prohibit free distribution of continuing education credits.

Presenter
Dr. Traci Fox, EdD, RT(R), RDMS, RVT
Associate Professor - Medical Imaging and Radiation Sciences; Thomas Jefferson University

Traci B. Fox is Associate Professor for Medical Imaging and Radiation Sciences at Thomas Jefferson University (TJU) and a Research Assistant Professor in the Department of Radiology at the Sidney Kimmel Medical College of TJU. Traci has been a sonographer for over 26 years and an educator since 2005. In 2014, Traci earned her Doctorate in Education from Drexel University. Traci is an accomplished author, and has co-authored three textbooks and 18 peer-reviewed publications. Traci has spoken at local, national, and international conferences. Traci is probably best known for her ultrasound physics reviews (tracifox.com).

About Cassling

Cassling, founded by Bob Cassling in 1984, is an Advanced Partner with Siemens Healthineers. As a family-owned company, we're dedicated to strengthening healthcare in local communities.
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