To Care is Human: Transforming the Healthcare Experience
Stacy Palmer, CPXP, Senior Vice President and COO; The Beryl Institute
On Demand | Expires 2/1/2025
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*Approved by the ASRT for 1 Category A continuing education credit.
Overview:
It’s time to reframe our thinking on patient experience and reinforce the core strategies driving the human experience at the heart of healthcare.
By acknowledging every person has the potential to impact the human experience in healthcare, we will look at the foundational concepts of experience, why experience matters and the impact it can have. Through exploring the findings of recent landmark studies from The Beryl Institute, we will identify the common themes and opportunities found by looking at the patient experience movement from a global perspective, as well as their implications for action.
The lessons learned will be supported by the latest findings from The State of Human Experience 2023, which reinforces the connection of quality, safety and service in driving the best overall experience for all who serve in and are served by healthcare. Be prepared to challenge your thinking, explore new ideas and walk away reignited to lead the global effort to achieve patient experience excellence.
Learning Objectives
Define and understand the impact of an integrated view of experience.
Consider the strategic imperative of a focus on experience.
Identify areas to tackle in order to change the experience for both those who serve and the patients and families who are served.
Identify specific opportunities to deliver excellence in the diagnostic experience.
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Presenter:
![Stacy headshot 2022 (1)[59].png-1](https://www.cassling.com/hs-fs/hubfs/Stacy%20headshot%202022%20(1)%5B59%5D.png-1.jpeg?width=140&height=175&name=Stacy%20headshot%202022%20(1)%5B59%5D.png-1.jpeg "Stacy headshot 2022 (1)[59].png-1")
Stacy Palmer, CPXP, Senior Vice President and COO; The Beryl Institute
Stacy Palmer is a visionary thinker and pragmatic strategist who has been a critical leader in the rapid expansion of patient experience as a central conversation in healthcare. Through her role as Senior Vice President and COO at The Beryl Institute, she has helped extend the focus on patient experience into a true global movement.
With a commitment to gather, understand and integrate insights and ideas from the Institute community, she has helped establish a resource library of proven practices and research, sharing how healthcare organizations around the globe can create positive experiences for patients, family members and caregivers. She has co-authored numerous white papers, is a regular contributor to the Patient Experience Blog, and stays connected to work on the frontlines of care through visits to healthcare organizations, sharing their experience journeys through the On the Road series.
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Webinar attendees accept full responsibility for review and adherence to any applicable corporate compliance policy as it relates to their facility. Cassling is not authorized to and will not knowingly issue CE credits to any employed or contracted full- or part-time employee of a federally-run healthcare institution (VA, IHS, DHHS, etc.) or any other organization whose policies prohibit free distribution of continuing education credits.