7 Customer Service Habits that Boost Patient Satisfaction

Presented by: Kristin Baird, RN, BSN, MHA, President & CEO, Baird Group

Webinar

Description: Patient experience expert Kristin Baird shares seven habits that will boost patient satisfaction during every encounter. She emphasizes the importance of empathy in both verbal and nonverbal communication and describes the one hidden barrier that can stand in the way of empathy.

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7 Customer Service Habits that Boost Patient Satisfaction

Access the slide handouts.

Access the speaker’s Customer Service Tip Sheet. You’ll discover your power moves to make patient encounters better.

Please note: No CE credits will be awarded for viewing this webinar recording.