Presented by: Kristin Baird, RN, BSN, MHA, President & CEO, Baird Group
Webinar
Description: Patient experience expert Kristin Baird shares seven habits that will boost patient satisfaction during every encounter. She emphasizes the importance of empathy in both verbal and nonverbal communication and describes the one hidden barrier that can stand in the way of empathy.
Access the slide handouts.
Access the speaker’s Customer Service Tip Sheet. You’ll discover your power moves to make patient encounters better.
Please note: No CE credits will be awarded for viewing this webinar recording.
Cassling, founded by Bob Cassling in 1984, is an Advanced Partner with Siemens Healthineers. As a family-owned company, we're dedicated to strengthening healthcare in local communities.