Diagnostic Imaging Blog - Cassling

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How Customer Service Can Make a Visit to the ER Fun

I’m not a linguist, but I find it very telling that “patient,” a person receiving medical treatment, is spelled and pronounced the same as “patient,” the ability to accept or tolerate delay or suffering without becoming annoyed. We expect a great deal of patience from our patients, especially in the emergency room. Minor... Read more

by Mark Mathia, MBA in Investing In You, Patient Experience, Professional Development