Whether you’re a new imaging system owner or have had your equipment for some time, its maintenance deserves as much thought and consideration as the original decision of which system to buy. It’s not a matter of if you should have a service contract. Even the best equipment must have a regular preventive maintenance...
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When COVID-19 slammed into the world full force in Spring 2020, many healthcare providers turned quickly to their digital capabilities, maximizing data and technology to provide healthcare services to their patients, especially their digital front doors. Until last year they were somewhat of a side thought. Under...
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Cassling Marketing Manager Tana Phelps was recently recognized as the recipient of the 2021 Bob Cassling Service Excellence Award. The award, named after Cassling’s founder, Bob Cassling, honors his legacy of excellent customer service and commitment to accountability. It is presented annually to a Cassling employee or an...
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As healthcare industry professionals, we often wear thick emotional armor at work. That armor can interfere with truly being in touch with our emotions and emotional challenges. In this Brene Brown-inspired webinar, I’ll help you discover the authentic you and show you how to apply what you learn in changing your lifestyle.
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The Centers for Medicare & Medicaid Appropriate Use Criteria (AUC) program is now slated to take effect in January 2022. This means time is running out for imaging providers to engage their ordering providers before reimbursement is negatively impacted. A major goal of the AUC is to help providers order the most...
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Anyone who has spent time with Jerry Glenn knows there is no comparison when it comes to Jerry’s technical abilities. Since joining Cassling as a Field Service Engineer (FSE) in 1986, Jerry has developed a reputation as one of the best in the business. “I still remember meeting Jerry for the first time in 1986 and I can’t...
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Motivation is inherent in leadership. Whether or not you take the view that leaders can actually motivate someone or that they can only establish the environment for employees to BE motivated, our organizations expect us as leaders to get the most out of our employees. That’s where motivation comes in. Motivation isn’t...
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There are certain things that just go together. Peanut butter and jelly. Roentgen and the X-ray. Rad techs and “Your X-ray is a skelfie” jokes. Excellent customer service from a service provider... these, too, should go together, but unfortunately that is not always the case. When talking with a new radiology manager at a...
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With the addition of a 3D Digital Breast Tomosynthesis system, you’re able to bill for an additional CPT code in addition to the base mammogram procedure. That means you could be earning more revenue on every single exam. With this ROI calculator, determine how much revenue you could earn by upgrading to 3D Breast...
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Ken Vetter had many admirable qualities. Friends and colleagues who have been at Cassling over the decades can attest to his honesty, his kindness, his compassion, his generosity, and so much more. But if there was one single thing just about everyone could agree on in regard to Ken, it was this:
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To say the pandemic altered the imaging landscape would be the understatement of the century. After the initial shock to the collective system, when elective procedures were effectively cancelled and questions about capacity and resource utilization held sway, imaging departments have since adapted to provide outstanding...
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When Shawn Pew came to Cassling two decades ago, he brought years of invaluable experience as a radiologic technologist with him, ensuring his interactions with hospitals and clinics around the state were backed up with the kind of insights and knowledge that can only come from being involved in day-to-day patient imaging....
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The year 2020 is behind us (cue the collective sigh of relief), but even in such trying times, the resilience of healthcare workers around the country has been truly inspiring. Not only were technologists, sonographers, radiologists and all manner of radiology professionals working tirelessly to ensure imaging was...
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With the new year upon us, the winter resurgence of COVID-19 has overwhelmed U.S. hospitals and brought a collective staffing strain to a near breaking point. According to HHS data, as of mid-November, nearly a quarter of U.S. facilities were experiencing or anticipating a shortage of medical staff—nurses in particular. At...
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Imagine a scenario where your department’s decade-old MRI scanner is on its last legs. But your team is busier than ever, and the goal of keeping you and your team safe prevents travel to an in-person demo. You need a new scanner, but you also need to ensure its clinical capabilities and operational fit, plus you need to...
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