Diagnostic Imaging Blog - Cassling | Kristin Baird, RN, BSN, MHA

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You Can Boost Patient Satisfaction – Even When Things Go Wrong

We all like to think that each patient encounter will be a great service experience. But let’s face it; things can and do go wrong. When my mom was first diagnosed with lung cancer, she had been hospitalized for tests including a biopsy, which collapsed her lung. She needed a CT scan during her inpatient stay and no one... Read more

by Kristin Baird, RN, BSN, MHA in Investing In You, Patient Safety, Patient Experience,

Cassling Blog

You Can Boost Patient Satisfaction – Even When Things Go Wrong