Cassling Blog

Stay informed with best practices and resources on the issues that matter most in imaging.

More Posts by Margaret J. Sumption, LPC, SHRM-SCP, SPHR

Four Critical Components to Achieve Patient Satisfaction

A trip into the healthcare maze can be a frightening, frustrating and lengthy experience for patients. It’s not uncommon to hear patients refrain: “Expect the worst. Hope for the best. Be prepared to wait, be uncomfortable and be ignored.” Being a healthcare provider has its own challenges as well. “How am I ever going to... Read more