Difficult Patients 101: How to Help While Staying Calm, Cool and Collected

Monica Quintero-DeVlaeminck, RT(R); EPIC Imaging

On Demand | Expires 5/1/2022

*Approved by the ASRT for 1 Category A continuing education credit.

Difficult patients are a common presence in the healthcare industry. How do you continue to help them without completely losing your cool?

In this webinar, we will discuss what might classify a person as a “difficult patient.” We will review possible reasons for why they are difficult and different strategies to handle these challenging situations in your radiology department. Stress also is a consideration when dealing with demanding, irate, negative and otherwise unhappy customers. We will review how this stress impacts your team and discuss ways to help lessen the burden on techs, managers and support staff.

Learning Objectives:

  • Understand how to acknowledge a situation with a difficult patient
  • Learn ways to set boundaries with a difficult patient
  • Gain an understanding of different approaches you can use to diffuse a challenging situation
  • Identify strategies to not become stressed from these difficult patients and situations

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Monica headshot

Monica Quintero-DeVlaeminck, RT(R)
EPIC Imaging 

Monica has over 20 years of experience in Radiology, mainly in education. Her experience includes working in the OR at Seton Medical Center, Podiatry and Orthopedics at Kaiser Medical Center, Lucille Packard Children’s Hospital and Stanford Medical. She has had various radiology teaching roles at Portland Community College and Pioneer Pacific College. Currently, Monica is a Radiology Tech at EPIC Imaging in the Portland, OR area.

Monica enjoys sharing her passion for radiology and has been invited to speak at many regional conferences for organizations such as the Oregon Podiatry Medical Association, the Allied Medical X-ray Institute and the Oregon Society of Radiology Technology.

She graduated from Canada College, in Redwood, CA, with her Associates of Science degree in Radiology.