With flexible service plans, you can count on Cassling’s service team to minimize downtime and its potential negative impact on revenue. We provide a premium level of customer service thanks to our industry-leading response time, proximity to your facility, and ability to diagnose and repair certain issues remotely.
Equipment Service
Cassling’s award-winning OEM and third-party equipment service team provides support from installation through the lifecycle of your imaging system.
Why Cassling Service?
OEM Maintenance
An Advanced Partner of Siemens Healthineers, Cassling provides OEM service and preventive maintenance for Siemens Healthineers imaging equipment, providing access to OEM parts and streamlining upgrades and software updates.
Continuously Expanding Our Service Offerings
We provide flexible service plans built to give you exactly what you need to keep your systems up and running. In addition to being a Siemens Healthineers OEM service provider, we also service select Hologic, GE Healthcare and other imaging equipment.
Minimize Equipment Downtime
Cassling’s 50-minute average response time for customers with full service or warranty agreements beats the industry standard by 75 percent and ensures your imaging equipment is up and running when you and your patients expect it to be.
On Call When You Need Us
Thanks to our 24/7 call center, you can get help when you need it most, and because our engineers live and work alongside you in your community, we’re never far away. Some systems even have a Remote Service option to let us view, diagnose and even repair the problem at a distance.
Hear from Cassling customers:
Welcome to Cassling Portal
As a Cassling Equipment Service customer, you get exclusive access to Cassling Portal, a web-based platform offering a suite of self-service capabilities, account information and streamlined communication with Cassling. Get details about your current imaging systems, work order history, and place a service call instantly.

TESTIMONIALS
Hear from our Customers
"I'm proud to be a part of what I think is the highest level of medical care that we can deliver. I don’t think there is anywhere in the U.S. that can do it faster. And Cassling obviously plays a huge role in that. The equipment is up and going all the time...it's huge that it works and Cassling's service is very important, we would die on the vine without it. "
Dr. Heber Crockett
“Cassling is quick on service when we call them and come in right away to take care of the issue. And they always call the next day to make sure everything is still functioning, and I love that.”
Jen Levos
“We were in the market for some new equipment, they came and gave us not only some demonstrations but took us on a road trip to see other facilities. They spent their time to make sure we got what we wanted, so that was a great bonus for us.”
Marcia Keith
“When you’re a CEO at a rural healthcare facility, you try to minimize the things you don’t need to worry about, because there are already so many. Having Jeremy and the Cassling team, and Siemens and the great equipment they provide, is nothing but reassurance for me. It puts my mind at ease to know that we’re well taken care of.”
David McCorkle
“The thing I like about Jay Daniels is that nothing gets him riled. He doesn’t miss any details; he thinks ahead and doesn’t let anything fall through the cracks.”
Dave Zauha
"Our equipment has to work just like at the big, huge facilities, and they always made us feel just as important. Because of our 20+ year relationship with Cassling, I know that my patients are getting the best care with our machines having the best quality, and I don't have to worry about it. We love all of our Cassling Service, and we would highly recommend them to anyone who needs any equipment."
Mandie Renz
SPECIALTIES
Supporting Healthcare Providers in Various Specialties
No matter your area of expertise, we’ll find the solution to fit your needs. As a provider, your practice requires customized clinical solutions to address the challenges of today and thrive in the ever-evolving environment of tomorrow. Find your specialty below to learn how Cassling can help you expand your patient base and succeed in a competitive landscape.
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