Creating a Culture of Service Excellence

by Cassling on Dec 21, 2018

Patients have more choices than ever in where to go for their healthcare needs. Differentiating your service is the key to creating loyal patients. The delivery of exceptional service should be viewed as a way of life within an organization. Excellent service doesn't just happen, it must be planned and managed if it is to be delivered consistently.
The patient experience must be orchestrated to ensure all opportunities to create exceptional and memorable moments will happen consistently. This webinar will identify the actions needed to structure a culture of service excellence and build strong patient loyalty.

Meet the Author

Founded in 1984, Cassling is an Advanced Partner with Siemens Healthineers. As a family-owned company, we're dedicated to strengthening healthcare in local communities.