webinar

Difficult Patients 101: How to Help While Staying Calm, Cool and Collected

by Cassling on May 4, 2021

 Cassling Investing in You On Demand Webinar

Difficult patients are a common presence in the healthcare industry. How do you continue to help them without completely losing your cool?

In this webinar, we will discuss what might classify a person as a “difficult patient.” We will review possible reasons for why they are difficult and different strategies to handle these challenging situations in your radiology department. Stress also is a consideration when dealing with demanding, irate, negative and otherwise unhappy customers. We will review how this stress impacts your team and discuss ways to help lessen the burden on techs, managers and support staff.

Meet the Author

Founded in 1984, Cassling is an Advanced Partner with Siemens Healthineers. As a family-owned company, we're dedicated to strengthening healthcare in local communities.

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