7 Customer Service Habits that Boost Patient Satisfaction

by Cassling on Feb 25, 2016

Patient experience expert Kristin Baird shares seven habits that will boost patient satisfaction during every encounter. She emphasizes the importance of empathy in both verbal and nonverbal communication and describes the one hidden barrier that can stand in the way of empathy. Please note, this webinar recording is not approved for CE credit.

Meet the Author

Founded in 1984, Cassling is an Advanced Partner with Siemens Healthineers. As a family-owned company, we're dedicated to strengthening healthcare in local communities.