Patient Experience: Understanding the Importance & Benefits of Creating a Healing Environment

David Mathieu, CEO/Executive Manager; Comfort Health Solutions

On Demand | Expires 11/1/2024

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*Approved by the ASRT for 1 Category A continuing education credit.


As the competitive healthcare landscape continues to change, healthcare organizations must seek new ways to differentiate, grow market share, foster patient loyalty and lower the cost of patient acquisition through engaging and immersive ways to help a patient’s health, mind and well-being.

This deep dive into Patient Experience will take a look at what the patient really wants, what our healthcare organizations are currently focusing on and review current trends/key components in patient experience. The session will wrap with some case studies focused around patient experience and proven ROI.

Learning Objectives


Identify how to create a therapeutic environment for patients


Recognize how a positive mindset starts the healing process for our patients


Define different tactics to differentiate your healthcare organization in the patient experience space

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David Mathieu, CEO/Executive Manager; Comfort Health Solutions

David Mathieu serves as the CEO / Executive Manager at Comfort Health Solutions and oversees all aspects of business development, conceptual design, and the creative process.  David and his team have been delivering education-based content and unique patient experience environments within the medical industry for over 15 years throughout 50+ countries across the globe. David has a passion for improving the patient experience with a specific focus on pediatric patients and their families. 

Comfort Health Solutions is committed to helping children worldwide take charge of their health, minds, and well-being. By providing stimulating patient environments and engaging educational content using immersive, environmental theming and state-of-the-art technology, patients experience a positive and nurturing atmosphere, which contributes not only to their overall health and illness management but also results in a reduction of healthcare costs.  

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