Managing Change & Staff Satisfaction: Setting the Stage for High-Quality Patient Experiences

by Cassling on Nov 11, 2016

Presented by Margaret J. Sumption, SPHR, SHRM-SCP, LPC – Senior Partner Sumption & Wyland

Description: Holding ourselves accountable during times of change, confusion and conflict can be very stressful. This one-hour webinar session offered twice during Rad Tech Week is designed to help healthcare professionals and care providers build self-awareness of how they handle stress and emotion. We’ll discuss strategies to manage the stress of change, build resiliency and ensure that staff stress does not diminish the care and reassurance patients so desperately need.

Please note: Recorded webinars are not eligible for CE credits.

Watch this webinar to:

  1. Understand how personal triggers of stress and anxiety impact the ability to work with team members and patients.
  2. Gain tools for communication, problem-solving, decision-making and conflict resolution that are uniquely tailored to drive effective change management within teams and in patient interactions.
  3. Identify how personal and team stress can impact the quality of work engagement across work settings and impact patient confidence, comfort and satisfaction.

Access the slide handouts.

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Cassling strengthens community healthcare through customer-centric imaging and therapeutic technology, services and solutions. From critical access hospitals and diagnostic imaging centers to large health systems and IDNs, Cassling is committed to helping healthcare organizations improve access and outcomes, create efficiencies and lower costs.

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