Share the LOVE: It Matters for Patients

Jill Golde SVP, Global Services; Language of Caring, a branch of Planetree International 

On Demand | Expires 1/1/2022

*Approved by the ASRT for 1 Category A continuing education credit.

If we work in healthcare, we are caring people. Yet, with heavy workloads and stress, it is not unusual to become so task-oriented that we do not COMMUNICATE our caring. The result: patients, families and co-workers do not experience us as the caring people we are. In this engaging webinar, you will learn the powerful role anxiety plays in the patient, family and co-worker experience and new strategies and skills for connecting with others to make your caring visible and felt in everyday interactions. 

Learning Objectives:

  • Understand the role anxiety plays in the patient, family and co-worker experience
  • Identify the difference between being caring and communicating caring
  • Identify concrete language skills and words for in the moment effectiveness and caring with patients, families and staff

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Presenter

Jill Golde headshot

Jill Golde
SVP, Global Services; Language of Caring, a branch of Planetree International 

Jill Golde has been the creative force in the Language of Caring since its inception. Currently, she is responsible for learning about market needs, championing Language of Caring with prospective clients and serving as presenter and coach with selected client organizations.

Jill brings 30+ years of experience in organizational change, leadership development and training with private and public sector organizations. Having partnered with many hospitals, health systems and medical practices to help them achieve and sustain cultures of caring, she is known for her genuine connection and caring.

Jill holds an M.S. in Organization Development from American University and a B.A. in Education from Washington University.