In imaging, service is typically viewed as a transaction: equipment breaks down, someone shows up and the issue gets fixed. But in a recent Cassling webinar ‘Downtime, Dollars and Sense: A New Approach to Imaging Service Strategy,’ Cassling customers discussed how that mindset may no longer fit the realities of modern...
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With every imaging equipment purchase comes an important question your team will need to answer: Do we purchase a service contract? While the response boils down to a relatively simple ‘Yes’ or ‘No,’ the ramifications are more complicated. For an Original Equipment Manufacturer (OEM) service contract to make sense, your...
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Cassling’s story is built on a legacy of service that began with the company’s late founder. Bob Cassling was a U.S. Air Force veteran and navigator during the Korean War, and when he founded Cassling Diagnostic Imaging in 1984, his philosophy was simple: superior customer service always comes first. More than four decades...
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Like humans, medical imaging equipment shows signs of aging. But instead of creaky joints, wrinkles, or gray hair, the machinery gives other hints that it is wearing out and that it might be time for you to make a change. Here are five signs that your imaging equipment is approaching its last lap, plus tips on what you can...
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As Director of Project Management at Cassling, Toby Vincent has seen more projects through to completion than maybe anyone. And it’s his perseverance and willingness to get every detail ironed out early on that has enabled him to achieve remarkable growth with Cassling over the past two decades. As Toby celebrates 20 years...
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As Cassling continues to grow, we’re always evolving to better serve our customers. One way we’re doing this is by expanding our equipment service offerings. Expanded service is an ask that came from our customers, and it is a direct result of the trust and confidence they have in dedicated field service engineers like...
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At Cassling, we believe imaging equipment is the heartbeat of healthcare facilities. Our customers rely on us to keep their equipment up and running, and their patients rely on our customers to keep them healthy. So when you have a service team that treats equipment like patients and customers like family, the result is a...
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Committed, hard worker, team player – these are the exact words a company hopes to hear when describing an employee, and just a few of the adjectives used to describe Cassling Field Service Engineer (FSE) Dan Zampogna. After 20 years, Dan continues to wow his managers, peers and customers with his willingness to lend a...
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‘Elder’ describes a senior authority figure who is highly respected and valued for their wisdom. Cassling is lucky to have many whose leadership and service help us strengthen community healthcare, but one aptly named Regional Service Manager (RSM) truly takes things to another level: Tim Elder.
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