Cassling’s story is built on a legacy of service that began with the company’s late founder. Bob Cassling was a U.S. Air Force veteran and navigator during the Korean War, and when he founded Cassling Diagnostic Imaging in 1984, his philosophy was simple: superior customer service always comes first. More than four decades...
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Like humans, medical imaging equipment shows signs of aging. But instead of creaky joints, wrinkles, or gray hair, the machinery gives other hints that it is wearing out and that it might be time for you to make a change. Here are five signs that your imaging equipment is approaching its last lap, plus tips on what you can...
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Time is muscle. This common phrase is well-known to healthcare providers in the ED who have been called upon to treat a heart attack. The longer you take to stabilize the heart, the higher the risk of long-term damage to the patient’s heart. "Time is muscle” was the impetus for the new $6 million cardiovascular suite at...
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From Field Service Engineer (FSE) to Account Executive (AE), Jay Tolsma’s role has evolved over his 20-year career with Cassling, but what hasn’t changed is Jay’s dedication to the job and his colleagues. His success has been anything but static, as pointed out by Cassling leaders and his peers:
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As Director of Project Management at Cassling, Toby Vincent has seen more projects through to completion than maybe anyone. And it’s his perseverance and willingness to get every detail ironed out early on that has enabled him to achieve remarkable growth with Cassling over the past two decades. As Toby celebrates 20 years...
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Hospital staffing shortages are a real problem. In fact, last March the American Hospital Association submitted a letter to the U.S. House of Representatives Energy and Commerce Committee that deemed them a "national emergency." The impact of these shortages has affected the gamut of healthcare worker roles -- from...
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When you invest in medical imaging equipment from Cassling and Siemens Healthineers, we work closely with you to ensure your purchase helps you make a positive impact on patient outcomes in your community. Part of that commitment involves making sure your systems are delivered on time and within scope of your construction...
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If there is one thing I know for sure, it’s that there is not enough time in the day or enough medical professionals to keep up with the growing needs in healthcare today. Look at any hospital career page or the job board of a medical staffing agency and it is easy to see that our communities are in dire need of extra...
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Whether you’re a new imaging system owner or have had your equipment for some time, its maintenance deserves as much thought and consideration as the original decision of which system to buy. It’s not a matter of if you should have a service contract. Even the best equipment must have a regular preventive maintenance...
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Anyone who has spent time with Jerry Glenn knows there is no comparison when it comes to Jerry’s technical abilities. Since joining Cassling as a Field Service Engineer (FSE) in 1986, Jerry has developed a reputation as one of the best in the business. “I still remember meeting Jerry for the first time in 1986 and I can’t...
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There are certain things that just go together. Peanut butter and jelly. Roentgen and the X-ray. Rad techs and “Your X-ray is a skelfie” jokes. Excellent customer service from a service provider... these, too, should go together, but unfortunately that is not always the case. When talking with a new radiology manager at a...
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When Shawn Pew came to Cassling two decades ago, he brought years of invaluable experience as a radiologic technologist with him, ensuring his interactions with hospitals and clinics around the state were backed up with the kind of insights and knowledge that can only come from being involved in day-to-day patient imaging....
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Please join us in extending a heartfelt congratulations to Joe Matthews, Vice President of Service, who recently celebrated 35 years with Cassling! You can read more about Joe's journey from Field Service Engineer to VP in this article, and view some photos of Joe through those years below. Congratulations, Joe, on your...
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Cassling team members learn to expect the unexpected when they respond to service calls at customer facilities. But one service call pushed that old adage to its absolute limit when Field Service Engineer (FSE) Tyler Driever discovered a squirrel living inside the CT system he’d been called to service. Just as this was no...
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“He does not always tell me what I think I want to hear, but tells me what I need to hear!” That quote from Robert Boxum sums up about everything you could ever want in a Field Service Engineer (FSE). Mike Tinsley celebrates his 20th anniversary with Cassling this July, and throughout his two decades of service, he has...
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