Every day, our customers work tirelessly to care for patients. Supporting them in that mission is a privilege we never take for granted.
This year, we celebrate the employees who have spent their careers standing behind those customers by servicing their equipment, supporting their teams and facilities and, ultimately, ensuring patients receive the high-quality care they deserve.
As these Cassling employees step into retirement, we are grateful for their commitment to service and our mission of strengthening community healthcare.
With a combined 158 years of service, together they leave behind a meaningful impact on Cassling, our customers and the communities they serve.
Duane Losh, Field Service Engineer, 37 years of service
Duane Losh has been a dependable presence at Cassling for almost as long as the company has been around. He has earned a reputation for meticulous attention to detail, proactive problem-solving and unwavering reliability, all with a smile on his face.
As one of the longest-tenured Field Service Engineers, Duane has witnessed and adapted to the evolution of healthcare imaging, from X-ray equipment with film processors to today’s high-tech robotic Cath labs, always ensuring that his customers could provide the highest-quality care to their patients.
Duane has been a mentor to countless new engineers, passing along the values he learned from the company’s earliest leaders. His dedication to building trusting relationships with customers and teammates has set a standard for excellence that will continue to guide Cassling for years to come.
In recognition of his remarkable service and cultural leadership, Duane was the 2024 recipient of the Bob Cassling Service Excellence Award, honoring employees who go above and beyond in delivering top-tier service and exemplifying Cassling’s mission.
Bob Engelhart, Field Service Engineer, 32 years of service
For more than three decades, Bob Engelhart has been a steady source of optimism for the customers he’s served. Known for his “glass half-full” attitude, Bob built trusted relationships with sites across Nebraska and Iowa by taking personal ownership of every service call and ensuring equipment was ready for the patients who depend on it. Whether he was supporting MR, CT or molecular imaging systems, Bob approached every challenge with calm confidence that made others feel supported.
Customers and colleagues alike admire Bob’s dedication. As a “gadgets guy,” Bob’s commitment to staying ahead of evolving technology shaped his expertise. Over the years, Bob’s well-rounded service has only been interrupted by well-earned vacations to Disney World with his family.
Mike Tinsley, Project Manager, 25 years of service
Mike Tinsley, known for his technical expertise and work ethic, has been a trusted resource and go-to expert for customers and teammates across Kansas for a quarter of a century. Serving as a field service engineer and later a project manager, Mike was valued by customers for his problem-solving mindset, and his colleagues describe him as a steady mentor who always makes time to guide others.
Mike can be trusted to tell his teammates what they need to hear, not what they want to hear. His ability to talk through an issue rather than dictate a solution has shaped the culture of learning on the service team, building new engineers’ confidence and, in turn, strengthening the support customers receive.
Dan Boone, Field Service Engineer, 23 years of service
For more than 20 years, Dan Boone has been a trusted expert for customers across the Omaha area. Dan joined Cassling in 2002, bringing over 15 years of experience working with Siemens Nuclear Medicine systems. He has been relied on for his calm approach and technical skills, qualities that have earned him a reputation as a “guru” and go-to engineer in challenging situations.
Dan’s vast expertise and easy-going nature have built long-lasting customer relationships. He has ensured customers receive ongoing service and support that has distinguished Cassling over the years. His colleagues consistently note his steady demeanor and willingness to help as standout qualities that will leave a lasting impact.
Dan’s focus on developing lasting relationships is rooted in who he is, not just as an engineer, but as a person. Beyond forming relationships with his customers, he is known for his generous spirit and love for his family. Outside of work, Dan is happiest on the river boating with his family.
Scott Urbank, Field Service Engineer, 22 years of service
Scott Urbank has delivered the kind of service that customers describe as nothing short of heroic. Known for his expertise in MRI, PET/CT and NucMed systems, Scott has been the person customers call when the most complex challenges arise. His ability to diagnose issues and bring systems back to life has earned him tremendous trust across the Lincoln area and beyond.
Customers appreciate Scott for his skill and for the way he treats them like family. Colleagues consistently note his attention to detail, quick response time and pride in his work. Whether working late into the night or tackling a difficult system recovery, Scott has always put the needs of providers and their communities first.
Beyond his superhuman ability to bring failing systems back to life, Scott harnesses another superpower: playing guitar. As an accomplished guitarist, Scott shared his talent with two other colleagues, creating “the Cassling Trio.” Though the band never made it big, they did make many fond memories.
Jennifer White, Reporting Analyst, 19 years of service
For almost two decades, Jennifer White has been a trusted partner to teams across Cassling, using her expertise in reporting and data analysis to support customers. Jennifer’s meticulous approach ensured teams had the information they needed to make informed decisions in support of our customers.
Beyond her technical contributions, Jennifer has been an important part of Cassling’s workplace culture. From organizing chili cookoffs to hosting the beloved annual salsa, guacamole and queso competitions, she brought people together and strengthened relationships in the office. She’s also made a meaningful impact on the community through her work coordinating and volunteering at events for the Ronald McDonald House in Omaha.
The careers we honor this year remind us that great service is about people; those who provide patient care and those who support them behind the scenes. We extend our gratitude to each retiree for the care and dedication they’ve brought to every customer relationship. We thank them for making exceptional care possible and wish them happiness in their well-earned retirement.
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