Cassling Blog

Stay informed with best practices and resources on the issues that matter most in imaging.

X-ray Rising: Innovation Has Outpaced Adoption Rate

For years, within the X-ray community, the rate of technological innovation has outpaced the actual adoption rate for that new technology. While many healthcare providers have purchased new X-ray systems in recent years, a surprising number retain legacy systems that are 10, or even 15, years old. Why has X-ray’s rate of... Read more

21st Century Cures Act & Its Impact on How Imaging Products Go to Market

Last Tuesday, in a big ceremony, President Obama signed the 21st Century Cures Act into law. This law, which came out of the lame duck legislative session between the presidential election and the installation of a new administration and Congress, takes a number of steps to try to address healthcare issues that may exist... Read more

Eight Steps to Success in the Workplace: Self-Awareness Is Key

Have you ever said something you immediately regret? It’s a terrible feeling—the moment when you want to crawl in a hole and never come out, asking yourself, “Did I just say THAT?!” Words and actions are powerful—more than most people understand. Each of us have the capacity to make or break a person’s day, just by how we... Read more

Editorial: How the Election Impacts Healthcare in 2017 & Beyond

I can't count the number of times I've thought, “How'd we end up with these two?” (OK, four candidates for those of you who prefer the Libertarian and Green Parties.) Yes, Secretary Clinton and Mr. Trump have their good points and their bad points. My goal here is not to dwell on missing emails, vulgar comments, lies and... Read more

Imaging Plays Vital Role in Understanding Zika Virus

The Zika virus is rapidly spreading across the globe—and with no vaccine, patients and healthcare providers have cause for concern. The number of Zika cases in the U.S. surpassed 3,100 cases in mid-September 2016, according to a CDC report. As researchers work to understand the virus, imaging may play a key role in the... Read more

Laughter for the Health of It

In the 1950s, Humorist Victor Borge said, “Laughter is an instant vacation.” At the time, he had no idea that modern medical science would prove him right. He just instinctively knew that humor helped people feel better. Laughing has a positive influence on your mental and physical well-being. Your pattern of thinking... Read more

Hospitals are on the Hook—Bundled Payments Expand

At the heart of healthcare reform is the shift to value and focus on outcomes. This is evident once again in the Centers for Medicare & Medicaid Services’ (CMS) recent bundled payment expansion. Back in April, the Comprehensive Care for Joint Replacement (CJR) value-based payment rule took effect. In the CJR model,... Read more

How Customer Service Can Make a Visit to the ER Fun

I’m not a linguist, but I find it very telling that “patient,” a person receiving medical treatment, is spelled and pronounced the same as “patient,” the ability to accept or tolerate delay or suffering without becoming annoyed. We expect a great deal of patience from our patients, especially in the emergency room. Minor... Read more

Update on CMS Law Intended to Cut Medicare Payments for Older X-ray Technologies

Last month, the Centers for Medicare & Medicaid Services published the 2017 proposed rules for the Hospital Outpatient Prospective Payment System (HOPPS). They included a draft rule on the reimbursement cuts that will affect older X-ray technologies—though there wasn’t a significant update. As you may recall, Congress... Read more

Future Volume Growth in Imaging: Video Series

If you’re an imaging provider, chances are something is keeping you up at night. There’s a lot to know with regard to the market, such as understanding sources of imaging volume growth and declines and predicting future utilization needs and rates. In a previous Cassling webinar presented by The Advisory Board Company,... Read more

AHA Overreacts to Site-neutral Payment Regulations

On July 6th, the Centers for Medicaid & Medicare Services (CMS) released the draft rule for the 2017 Hospital Outpatient Prospective Payment System. Keep in mind, this is a draft rule and CMS is actively looking for comment on a number of their proposals; so, there is a possibility that the items inside of the rule can —... Read more

Understanding Site-Neutral Payments: Video Series

The Medicare program currently pays significantly different rates for services provided in different settings, and site-neutral payments have been considered as one way of eliminating the payment gap. However, that option has proven to be a contentious issue. In a previous Cassling webinar presented by The Advisory Board... Read more

Making Sense of Your People Puzzle

Are you more “task oriented” or “people oriented?” Are you more outgoing or reserved? What about your staff and patients? How are your interactions with them? About 10 years ago, I was exposed to the DISC model of human behavior. Since that time, I have made it my mission to not only “see patients” but to connect with... Read more

Freestanding Emergency Departments are Spreading, Expanding Patient Care Options

One of the fastest-growing trends in healthcare is not happening at a university medical center or cancer research facility, but at your neighborhood shopping center, next door to Starbucks. Freestanding emergency departments (FSEDs) – EDs not attached to a hospital – are proliferating in highly populated suburbia, thanks... Read more

Four Critical Components to Achieve Patient Satisfaction

A trip into the healthcare maze can be a frightening, frustrating and lengthy experience for patients. It’s not uncommon to hear patients refrain: “Expect the worst. Hope for the best. Be prepared to wait, be uncomfortable and be ignored.” Being a healthcare provider has its own challenges as well. “How am I ever going to... Read more