Cassling Blog

Stay informed with best practices and resources on the issues that matter most in imaging.

More Posts by Tana Phelps

There’s Nothing Squirrely About Tyler Driever’s 20 Years of Service

Cassling team members learn to expect the unexpected when they respond to service calls at customer facilities. But one service call pushed that old adage to its absolute limit when Field Service Engineer (FSE) Tyler Driever discovered a squirrel living inside the CT system he’d been called to service. Just as this was no... Read more

Mike Tinsley Celebrates 20 Years of Mentorship and Customer Service

“He does not always tell me what I think I want to hear, but tells me what I need to hear!” That quote from Robert Boxum sums up about everything you could ever want in a Field Service Engineer (FSE). Mike Tinsley celebrates his 20th anniversary with Cassling this July, and throughout his two decades of service, he has... Read more

Need Help? Dana Downs Has You Covered For Over 20 Years

It’s the little things you remember. When asked to share memories about Dana Downs on the eve of her 20th anniversary with Cassling, her friends and colleagues almost universally mentioned her enthusiasm, support, knowledge and welcoming presence. But each also had a unique story to tell about a subtle way Dana would do a... Read more

The Kevin Kraciun Guarantee: 35 Years of Service Excellence

Anyone who’s spent any time with Field Service Engineer (FSE) Kevin Kraciun understands how committed he is to making sure equipment is in the best shape possible for customers and patients. In fact, Kevin is so confident in his ability to ensure an item is back up and running that his guarantee has become legendary in... Read more

Brian Bailey’s Career Marked by Mentorship, Generosity and Exceptional Service

If there’s one thing Brian Bailey is known for, it’s his helpful nature. Many Field Service Engineers (FSEs) who had the privilege of knowing Brian over his nearly 27 years at Cassling called out how willing he was to give back to those around him. “I could always count on Brian to show the new hires the ropes and provide... Read more

Steps to Bring Your Facility Back Online Post-Quarantine

The last two months have taken us a wild, scary ride, and all the while, healthcare professionals have stayed the course, continuing their hard work to help patients and take care of our neighbors and communities. As a new era begins and states begin to relax their COVID-19 quarantine measures, hospitals and clinics are... Read more

Joel Otto Honored with Bob Cassling Service Excellence Award

Field Service Engineer Joel Otto was recently recognized as the recipient of the company’s most prestigious honor, the Bob Cassling Service Excellence Award. Named after Cassling’s founder, Bob Cassling, the award recognizes employees who go above and beyond in exemplifying the organization’s culture and values. Read more

A Quick Look Back at 2019

Ultrasound technology. Healthcare podcasts. Leadership education and rad tech scholarships. Another trip to RSNA. And we can't forget our 35th anniversary. A lot has happened over the last year within the imaging field and even here for us at Cassling. Here's a review of our most-read blogs that made 2019 a year to... Read more

by Tana Phelps in

Ben Nelson Celebrates 20-Year Milestone Anniversary

Field Service Engineer Ben Nelson joined the company two decades ago, and in that time span, much has changed. Imaging technology has evolved from film processing to completely digital, healthcare organizations have merged to create larger footprints and the industry itself has become more complex. Read more

Investing In You 2019 Brings the Radiology Community Together

That’s a wrap on Investing In You 2019! Every year, Cassling brings together radiology professionals for two days of continuing education, hands-on demos of innovative imaging equipment, networking and professional development. Over the coming months, we’ll be posting the audio of all of the educational presentations in... Read more

Customers and Colleagues Commemorate Ed Holub’s 20-Year Anniversary, His Dedication and One Very Distinctive Laugh

When asking Field Service Engineer (FSE) Ed Holub’s colleagues what they appreciate most about Ed, more than one remarked that, in addition to his expertise in equipment service and his willingness to do everything possible to provide a solution to customers, it’s his laugh that’s most recognizable. Read more

Expertise & Humor Guide Ron Zink Through 20 Years of Service

If you visit Cassling headquarters and head to the warehouse, you’ll come across some painted yellow lines along the floor, separating one section from another. Back in the day, when Cassling still had a refurbishment business, the yellow lines separated the warehouse proper from the team responsible for evaluating,... Read more

Wobig or Go Home: CIO Celebrates 20 Years of Dependability

If you’re a Cassling team member, there’s no doubt you’ve encountered Randy Wobig. Whether he’s sending out emails about the latest IT security protocols, providing updates on the facility or traveling the halls of Cassling headquarters with a Green Bay coffee cup in his hand, Randy is someone whose reach extends to just... Read more

After Twenty Years of Working at Cassling, Engineer is the ‘Radiology Whisperer’

At Cassling, we hold our Field Service Engineers (FSEs) to the highest standards. Our team is focused on achieving the maximum level of imaging equipment uptime and the best diagnostic results, because they know healthcare organizations are counting on us to help ensure an exceptional patient experience. Read more

Field Service Engineer Celebrates 20 Years of Heroics, Customer Service

Jason “JD” Dannenbring started with Cassling in Sioux Falls, South Dakota, on the cusp of the new century in the summer of 1999. Throughout the past 20 years, he’s built a reputation for being a ‘go-to’ nuclear medicine guy, steady in his nature and eager to give back to his community. In fact, he’s even been known to help... Read more