Cassling Blog

Stay informed with best practices and resources on the issues that matter most in imaging.

AUC Program Penalty Phase Suspended Indefinitely: We Answer Your Frequently Asked Questions

UPDATE: As of Jan. 1, 2024, the Appropriate Use Criteria program will not be implemented in any capacity. A notice on the CMS website currently (1/4/24) reads: "As announced in the CY 2024 Physician Fee Schedule (PFS) Final Rule, effective January 1, 2024, CMS has paused efforts to implement the AUC program for... Read more

One of the GOATs: Jason Schmitt Celebrates 20 Years at Cassling

Goats are naturally curious and highly sociable creatures. Perhaps that’s why Jason Schmitt, whose colleagues consider him one of the Greatest of All Time (GOAT), has found so much success as a Cassling Field Service Engineer over the past 20 years. It’s not a bad combination when your career success thrives on... Read more

Dave Evans Celebrates 20 Years with Cassling Service

The words “collaborative” and “dedicated” are often used when describing Cassling’s Field Service Engineers, and FSE Dave Evans is no exception. Dave joined Cassling 20 years ago and is known for his commitment to teamwork and knack for getting things done. Read more

Mark Groeneweg Celebrates 20 Years at Cassling

At Cassling, we seek to deliver a high-quality customer service experience that exceeds the expectations of our customers. It’s ingrained in who we are and what we do. But Regional Service Manager Mark Groeneweg takes this commitment so he seriously that he once tracked down a FedEx truck to get a part for a customer. Read more

Service Excellence Award Goes to 20-Year Cassling Engineer Terry Hingtgen

We live and work in the communities we serve, which makes a profound difference when it comes to the level of service we provide at Cassling. When you know it’s you or a loved one who could be reliant on the lifesaving equipment we work on every day, you’re going to do everything you can to ensure it’s operating at peak... Read more

Joel Otto's Career Celebrated as a Standard for World-Class Customer Service

If there’s one thing Joel Otto is known for, it’s the close relationships he creates with his customers. Many Field Service Engineers who had the privilege of knowing Joel over his 20 years at Cassling expressed their admiration of Joel's ability to form strong relationships both with his customers and his colleagues.... Read more

Cassling Leadership Institute Returns with a Focus on Leadership Fundamentals

Healthcare professionals today face more challenges than at any other time in history. The pandemic was a catalyst for an extraordinary amount of change, on your team, in your hospital, and maybe even in your professional career. You and your staff learned new skills and faced difficulties that would have once seemed... Read more

5 Resolutions for Imaging Professionals in 2022

In 2022, take the time to focus on you. The last couple years have taught us that our goals are best when they focus on our overall wellbeing—not some lofty ideal of mental or physical perfection. That means less dieting and less extreme productivity, but more time with family, for rest and to pursue what we’re most... Read more

by Tana Phelps in

Breast Cancer Awareness Month 2021: A Call to Action

Every October, we recognize Breast Cancer Awareness Month. Just two years ago, right now, you were probably rolling out your women’s health wellness fairs and promoting your mammography services online and in local papers and magazines. So much has changed since then. While we were once gaining great strides in our breast... Read more

Jerry Glenn ‘The Go-To Guy’ Celebrates 35 Years of Service Excellence

Anyone who has spent time with Jerry Glenn knows there is no comparison when it comes to Jerry’s technical abilities. Since joining Cassling as a Field Service Engineer (FSE) in 1986, Jerry has developed a reputation as one of the best in the business. “I still remember meeting Jerry for the first time in 1986 and I can’t... Read more

Shawn Pew Supplies Clinical Knowledge, Leadership and Humor for 20 Years

When Shawn Pew came to Cassling two decades ago, he brought years of invaluable experience as a radiologic technologist with him, ensuring his interactions with hospitals and clinics around the state were backed up with the kind of insights and knowledge that can only come from being involved in day-to-day patient imaging.... Read more

Joe Matthews Celebrates 35 Years of Service Excellence

Please join us in extending a heartfelt congratulations to Joe Matthews, Vice President of Service, who recently celebrated 35 years with Cassling! You can read more about Joe's journey from Field Service Engineer to VP in this article, and view some photos of Joe through those years below. Congratulations, Joe, on your... Read more

There’s Nothing Squirrely About Tyler Driever’s 20 Years of Service

Cassling team members learn to expect the unexpected when they respond to service calls at customer facilities. But one service call pushed that old adage to its absolute limit when Field Service Engineer (FSE) Tyler Driever discovered a squirrel living inside the CT system he’d been called to service. Just as this was no... Read more

Mike Tinsley Celebrates 20 Years of Mentorship and Customer Service

“He does not always tell me what I think I want to hear, but tells me what I need to hear!” That quote from Robert Boxum sums up about everything you could ever want in a Field Service Engineer (FSE). Mike Tinsley celebrates his 20th anniversary with Cassling this July, and throughout his two decades of service, he has... Read more