At Cassling, we seek to deliver a high-quality customer service experience that exceeds the expectations of our customers. It’s ingrained in who we are and what we do. But did you know Mark Groeneweg takes this commitment so he seriously that he once tracked down a FedEx truck to get a part for a customer?
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We live and work in the communities we serve, which makes a profound difference when it comes to the level of service we provide at Cassling. When you know it’s you or a loved one who could be reliant on the lifesaving equipment we work on every day, you’re going to do everything you can to ensure it’s operating at peak...
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If there’s one thing Joel Otto is known for, it’s the close relationships he creates with his customers. Many Field Service Engineers who had the privilege of knowing Joel over his 20 years at Cassling expressed their admiration of Joel's ability to form strong relationships both with his customers and his colleagues. ...
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Healthcare professionals today face more challenges than at any other time in history. The pandemic was a catalyst for an extraordinary amount of change, on your team, in your hospital, and maybe even in your professional career. You and your staff learned new skills and faced difficulties that would have once seemed...
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In 2022, take the time to focus on you. The last couple years have taught us that our goals are best when they focus on our overall wellbeing—not some lofty ideal of mental or physical perfection. That means less dieting and less extreme productivity, but more time with family, for rest and to pursue what we’re most...
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Another RSNA Annual meeting is in the books. The Radiological Society of North America (RSNA) held its 2021 event in Chicago from Nov. 28 to Dec. 2. After last year’s virtual program, the world’s largest medical imaging forum returned with a robust, hybrid virtual and in-person meeting experience for attendees eager to...
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Every October, we recognize Breast Cancer Awareness Month. Just two years ago, right now, you were probably rolling out your women’s health wellness fairs and promoting your mammography services online and in local papers and magazines. So much has changed since then. While we were once gaining great strides in our...
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The Centers for Medicare & Medicaid Appropriate Use Criteria (AUC) program is now slated to take effect in January 2023. This means time is running out for imaging providers to engage their ordering providers before reimbursement is negatively impacted. A major goal of the AUC is to help providers order the most...
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Anyone who has spent time with Jerry Glenn knows there is no comparison when it comes to Jerry’s technical abilities. Since joining Cassling as a Field Service Engineer (FSE) in 1986, Jerry has developed a reputation as one of the best in the business. “I still remember meeting Jerry for the first time in 1986 and I can’t...
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When Shawn Pew came to Cassling two decades ago, he brought years of invaluable experience as a radiologic technologist with him, ensuring his interactions with hospitals and clinics around the state were backed up with the kind of insights and knowledge that can only come from being involved in day-to-day patient imaging....
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Please join us in extending a heartfelt congratulations to Joe Matthews, Vice President of Service, who recently celebrated 35 years with Cassling! You can read more about Joe's journey from Field Service Engineer to VP in this article, and view some photos of Joe through those years below. Congratulations, Joe, on your...
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Cassling team members learn to expect the unexpected when they respond to service calls at customer facilities. But one service call pushed that old adage to its absolute limit when Field Service Engineer (FSE) Tyler Driever discovered a squirrel living inside the CT system he’d been called to service. Just as this was no...
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“He does not always tell me what I think I want to hear, but tells me what I need to hear!” That quote from Robert Boxum sums up about everything you could ever want in a Field Service Engineer (FSE). Mike Tinsley celebrates his 20th anniversary with Cassling this July, and throughout his two decades of service, he has...
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It’s the little things you remember. When asked to share memories about Dana Downs on the eve of her 20th anniversary with Cassling, her friends and colleagues almost universally mentioned her enthusiasm, support, knowledge and welcoming presence. But each also had a unique story to tell about a subtle way Dana would do a...
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Anyone who’s spent any time with Field Service Engineer (FSE) Kevin Kraciun understands how committed he is to making sure equipment is in the best shape possible for customers and patients. In fact, Kevin is so confident in his ability to ensure an item is back up and running that his guarantee has become legendary in...
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