When you invest in medical imaging equipment from Cassling and Siemens Healthineers, we work closely with you to ensure your purchase helps you make a positive impact on patient outcomes in your community. Part of that commitment involves making sure your systems are delivered on time and within scope of your construction...
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Whether you’re a new imaging system owner or have had your equipment for some time, its maintenance deserves as much thought and consideration as the original decision of which system to buy. It’s not a matter of if you should have a service contract. Even the best equipment must have a regular preventive maintenance...
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There are certain things that just go together. Peanut butter and jelly. Roentgen and the X-ray. Rad techs and “Your X-ray is a skelfie” jokes. Excellent customer service from a service provider... these, too, should go together, but unfortunately that is not always the case. When talking with a new radiology manager at a...
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As the pandemic continues, healthcare systems across the country find themselves confronting a wide range of scenarios. Some states have been able to ramp elective procedures back up while others are confronting a surge of COVID cases that make it exceedingly difficult to couple standard care with coronavirus-related care....
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Imaging is playing a critical role in the fight against COVID-19 as healthcare teams attempt to assess what’s going on inside each patient. With this comes an increased need to ensure adequate infection control procedures. If a patient has been confirmed to have COVID-19 or is even suspected to have it, it’s absolutely...
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Choosing an equipment supplier is never easy. The stakes are high. The consequences of picking the wrong one—downtimes, delays, mounting costs—can be disastrous. So, how do you make the right decision? Behind vendors’ sales talk and marketing materials, how are you—whether you’re in radiology, biomed, administration or...
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If you’ve purchased a service contract in order to maximize ROI on your imaging equipment, the next step will be working with your service team. We’ve partnered with hospitals, clinics and health systems throughout the Midwest to ensure equipment uptime. We’ve created service contracts for brand new imaging systems, entire...
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With every imaging equipment purchase comes an important question your team will need to answer: Do we purchase a service contract? While the response boils down to a relatively simple ‘Yes’ or ‘No,’ the ramifications are more complicated. For an Original Equipment Manufacturer (OEM) service contract to make sense, your...
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For the first time, Cassling has extended its equipment service capabilities to the ultrasound space. At the beginning of this month, we announced that our customers will now receive preventive maintenance and service on their ultrasound units directly from Cassling. Previously, those duties were handled exclusively by...
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A friendly nature, strong sense of duty and remarkable intelligence have shaped enduring customer relationships for this Cassling Field Service Engineer, who has more than three decades of experience.
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Recently, Marty Huebner retired from his role as Executive Vice President of Service. Longtime Cassling team member and VP of Service Joe Matthews, who has taken over Marty’s role, reflects on his time with Cassling and explains what he’s looking forward to.
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Amidst growing concerns by various healthcare industry stakeholders, the U.S. Food and Drug Administration (FDA) recently dived further into the choppy waters surrounding the proper purchase and maintenance of diagnostic imaging equipment. The agency posted a Federal Register notice last spring titled, “Refurbishing,...
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Maybe you remember it or you’ve caught it on YouTube: the Wendy’s commercial from the 1980s, featuring a non-Wendy’s fast food worker trying to sell a processed chicken sandwich by saying “parts is parts.” Just like Wendy’s believes processed chicken isn’t the same as a whole chicken breast, I’m here to tell you there’s...
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You know that old saying, “what you don’t know, can hurt you?” It applies to pretty much every area of life, including the process of deciding upon, and ultimately purchasing a solution for the diagnostic imaging equipment service needed by your hospital or imaging center. To avoid being the victim of one of those somewhat...
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