Cassling Blog

Stay informed with best practices and resources on the issues that matter most in imaging.

More Posts by Joe Matthews

Imaging Equipment Service During an Elective Procedure Ramp-Up

As the pandemic continues, healthcare systems across the country find themselves confronting a wide range of scenarios. Some states have been able to ramp elective procedures back up while others are confronting a surge of COVID cases that make it exceedingly difficult to couple standard care with coronavirus-related care.... Read more

Imaging System Infection Control in the Age of COVID-19

Imaging is playing a critical role in the fight against COVID-19 as healthcare teams attempt to assess what’s going on inside each patient. With this comes an increased need to ensure adequate infection control procedures. If a patient has been confirmed to have COVID-19 or is even suspected to have it, it’s absolutely... Read more

5 Essential Qualities to Look for When Evaluating an Equipment Partner

Choosing an equipment supplier is never easy. The stakes are high. The consequences of picking the wrong one—downtimes, delays, mounting costs—can be disastrous. So, how do you make the right decision? Behind vendors’ sales talk and marketing materials, how are you—whether you’re in radiology, biomed, administration or... Read more

Service Engineers Give Tips on Making the Most of Your Imaging Service Contract

If you’ve purchased a service contract in order to maximize ROI on your imaging equipment, the next step will be working with your service team. We’ve partnered with hospitals, clinics and health systems throughout the Midwest to ensure equipment uptime. We’ve created service contracts for brand new imaging systems, entire... Read more

Layne Oberto Marks 25 Years of Exceptional Customer Service with Cassling

Layne Oberto, Cassling Regional Service Manager, celebrated his 25th anniversary with Cassling on June 6. Read more

OEM Service Contracts: The Ultimate Return on Investment

With every imaging equipment purchase comes an important question your team will need to answer: Do we purchase a service contract? While the response boils down to a relatively simple ‘Yes’ or ‘No,’ the ramifications are more complicated. For an Original Equipment Manufacturer (OEM) service contract to make sense, your... Read more

Cassling Begins Ultrasound Service: What That Means for Our Customers

For the first time, Cassling has extended its equipment service capabilities to the ultrasound space. At the beginning of this month, we announced that our customers will now receive preventive maintenance and service on their ultrasound units directly from Cassling. Previously, those duties were handled exclusively by... Read more

Jerry Brings World-Class Technical Expertise to Cassling Service

A friendly nature, strong sense of duty and remarkable intelligence have shaped enduring customer relationships for this Cassling Field Service Engineer, who has more than three decades of experience. Read more

Head of Equipment Service Reflects on 30 Years, Looks to Future

Recently, Marty Huebner retired from his role as Executive Vice President of Service. Longtime Cassling team member and VP of Service Joe Matthews, who has taken over Marty’s role, reflects on his time with Cassling and explains what he’s looking forward to. Read more

Three Issues Driving the FDA’s Efforts to Improve Diagnostic Equipment Quality

Amidst growing concerns by various healthcare industry stakeholders, the U.S. Food and Drug Administration (FDA) recently dived further into the choppy waters surrounding the proper purchase and maintenance of diagnostic imaging equipment. The agency posted a Federal Register notice last spring titled, “Refurbishing,... Read more

New vs. Used Diagnostic Imaging Parts: 3 Things to Consider

Maybe you remember it or you’ve caught it on YouTube: the Wendy’s commercial from the 1980s, featuring a non-Wendy’s fast food worker trying to sell a processed chicken sandwich by saying “parts is parts.” Just like Wendy’s believes processed chicken isn’t the same as a whole chicken breast, I’m here to tell you there’s... Read more

3 Questions to Ask Before You Purchase Diagnostic Imaging Service

You know that old saying, “what you don’t know, can hurt you?” It applies to pretty much every area of life, including the process of deciding upon, and ultimately purchasing a solution for the diagnostic imaging equipment service needed by your hospital or imaging center. To avoid being the victim of one of those somewhat... Read more

Field Service Engineer Honored With Bob Cassling Award

Longtime Cassling Field Service Engineer Reed Poulsen received the Bob Cassling Service Excellence Award during the 2016 State of the Union meeting, an annual company event designed to celebrate employees and plan for the future. But the honoree is the first one to credit others for his success. Read more