Customers are often in disbelief when they discover how quickly our Field Service Engineers get back to them about service issues. And that’s thanks largely in part to intelligent, hard-working individuals like Jason Horst. “Recently a new customer was skeptical about how quickly we would really respond to their service...
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A friendly nature, strong sense of duty and remarkable intelligence have shaped enduring customer relationships for this Cassling Field Service Engineer, who has more than three decades of experience.
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A few years back, Cassling hosted a “Bring Your Child to Work” day. And as Carol Armitage tells it, this event proved quite eye-opening in terms of how her children perceived her job. “We had all these children in here,” she said. “You had to go around and say who your parent was that worked here and what they did. And my...
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Recently, Marty Huebner retired from his role as Executive Vice President of Service. Longtime Cassling team member and VP of Service Joe Matthews, who has taken over Marty’s role, reflects on his time with Cassling and explains what he’s looking forward to.
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Amidst growing concerns by various healthcare industry stakeholders, the U.S. Food and Drug Administration (FDA) recently dived further into the choppy waters surrounding the proper purchase and maintenance of diagnostic imaging equipment. The agency posted a Federal Register notice last spring titled, “Refurbishing,...
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Maybe you remember it or you’ve caught it on YouTube: the Wendy’s commercial from the 1980s, featuring a non-Wendy’s fast food worker trying to sell a processed chicken sandwich by saying “parts is parts.” Just like Wendy’s believes processed chicken isn’t the same as a whole chicken breast, I’m here to tell you there’s...
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You know that old saying, “what you don’t know, can hurt you?” It applies to pretty much every area of life, including the process of deciding upon, and ultimately purchasing a solution for the diagnostic imaging equipment service needed by your hospital or imaging center. To avoid being the victim of one of those somewhat...
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Longtime Cassling Field Service Engineer Reed Poulsen received the Bob Cassling Service Excellence Award during the 2016 State of the Union meeting, an annual company event designed to celebrate employees and plan for the future. But the honoree is the first one to credit others for his success.
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