Anyone who’s spent any time with Field Service Engineer (FSE) Kevin Kraciun understands how committed he is to making sure equipment is in the best shape possible for customers and patients. In fact, Kevin is so confident in his ability to ensure an item is back up and running that his guarantee has become legendary in...
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If there’s one thing Brian Bailey is known for, it’s his helpful nature. Many Field Service Engineers (FSEs) who had the privilege of knowing Brian over his nearly 27 years at Cassling called out how willing he was to give back to those around him. “I could always count on Brian to show the new hires the ropes and provide...
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Imaging is playing a critical role in the fight against COVID-19 as healthcare teams attempt to assess what’s going on inside each patient. With this comes an increased need to ensure adequate infection control procedures. If a patient has been confirmed to have COVID-19 or is even suspected to have it, it’s absolutely...
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Field Service Engineer Joel Otto was recently recognized as the recipient of the company’s most prestigious honor, the Bob Cassling Service Excellence Award. Named after Cassling’s founder, Bob Cassling, the award recognizes employees who go above and beyond in exemplifying the organization’s culture and values.
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Director of Clinical Operations Pat Harvey joined Cassling two decades ago. Since that time, the capabilities of medical imaging have radically increased. Imaging technology has evolved from film processing to completely digital and the healthcare industry has become increasingly more complex. What hasn’t changed since the...
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Choosing an equipment supplier is never easy. The stakes are high. The consequences of picking the wrong one—downtimes, delays, mounting costs—can be disastrous. So, how do you make the right decision? Behind vendors’ sales talk and marketing materials, how are you—whether you’re in radiology, biomed, administration or...
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Field Service Engineer Ben Nelson joined the company two decades ago, and in that time span, much has changed. Imaging technology has evolved from film processing to completely digital, healthcare organizations have merged to create larger footprints and the industry itself has become more complex.
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When asking Field Service Engineer (FSE) Ed Holub’s colleagues what they appreciate most about Ed, more than one remarked that, in addition to his expertise in equipment service and his willingness to do everything possible to provide a solution to customers, it’s his laugh that’s most recognizable.
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If you visit Cassling headquarters and head to the warehouse, you’ll come across some painted yellow lines along the floor, separating one section from another. Back in the day, when Cassling still had a refurbishment business, the yellow lines separated the warehouse proper from the team responsible for evaluating,...
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At Cassling, we hold our Field Service Engineers (FSEs) to the highest standards. Our team is focused on achieving the maximum level of imaging equipment uptime and the best diagnostic results, because they know healthcare organizations are counting on us to help ensure an exceptional patient experience.
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Jason “JD” Dannenbring started with Cassling in Sioux Falls, South Dakota, on the cusp of the new century in the summer of 1999. Throughout the past 20 years, he’s built a reputation for being a ‘go-to’ nuclear medicine guy, steady in his nature and eager to give back to his community. In fact, he’s even been known to help...
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If you’ve purchased a service contract in order to maximize ROI on your imaging equipment, the next step will be working with your service team. We’ve partnered with hospitals, clinics and health systems throughout the Midwest to ensure equipment uptime. We’ve created service contracts for brand new imaging systems, entire...
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With every imaging equipment purchase comes an important question your team will need to answer: Do we purchase a service contract? While the response boils down to a relatively simple ‘Yes’ or ‘No,’ the ramifications are more complicated. For an Original Equipment Manufacturer (OEM) service contract to make sense, your...
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Ryan Wachter is someone who takes customer service seriously. He bends over backwards to solves clients' problems quickly and with the utmost professionalism. Still, people closest to him also know he has a hidden comedic streak too. As Shawn Pew, Regional Service Manager puts it:
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