The Bob Cassling Service Excellence Award was created in 2015 to recognize employees who go above and beyond in exemplifying the organization’s culture and service. The award celebrates founder Bob Cassling’s legacy of taking excellent care of customers and employees. It commemorates the culture of Customer Service and...
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For many years, Cassling has provided advanced continuing education opportunities for healthcare professionals. It’s easy to see why. Cassling knows the value of a skilled and educated workforce, especially in the field of healthcare. When I first walked into the Cassling offices in Omaha, the first thing I noticed was...
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What’s in store for imaging departments in 2019? A lot, it turns out. In fact, 2019 may go down as a critical year for both imaging and healthcare in general. A number of trends have already taken shape in the opening weeks of 2019 to position this decade’s last hurrah as one with unprecedented change. By the time 2020...
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The ACUSON Bonsai ultrasound system from Siemens Healthineers was recently featured on the TODAY Show in celebration of American Heart Month. As part of a new segment called “Heart Smart Today,” Dr. Mehmet Oz of “The Dr. Oz Show” met with TODAY co-anchors Savannah Guthrie, Hoda Kotb, Al Roker and Craig Melvin to talk about...
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Ryan Wachter is someone who takes customer service seriously. He bends over backwards to solves clients' problems quickly and with the utmost professionalism. Still, people closest to him also know he has a hidden comedic streak too. As Shawn Pew, Regional Service Manager puts it:
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It’s 2019, and that means providers across the country are officially coping with the ramifications of the changes made to breast imaging reimbursement codes. Has your facility updated its billing procedures and internal systems? If not, it’s important to do so as soon as possible so you can avoid submission delays and...
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Over the past 15 years, Cassling has offered continuing education credits to radiologic technologists, sonographers, managers and others in the imaging field through our Investing In You program. Last year alone, our initiative to make all of our webinars available on-demand meant that thousands of imaging professionals...
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When it came time to replace their 14-year old MAGNETOM Symphony MRI from Siemens Healthineers, Colorado Springs Orthopaedic Group (CSOG) had a choice to make. They could shop around for different imaging equipment providers, or they could upgrade within the family of MRI systems that had given them success and longevity...
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Those who know Field Service Engineer (FSE) Brent Headley well know he’s a betting man. And that has translated well to his experience in the field for Cassling.
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Another RSNA is in the books! Cassling President Kyle Salem, PhD (left) & CEO Mike Cassling (right) pause for a picture at RSNA 2018. I attend the Radiological Society of North America’s annual meeting every year, and I never cease to be amazed by the innovations that the world’s leading imaging technology developers give...
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Are you in a leadership role, or perhaps ready to step into one? Then please enjoy this guest post published with permission from Lauren Schieffer, CSP, a featured speaker at Cassling's Investing In You 2018 seminar. In it, Ms. Schieffer explores what it takes to earn respect from your team.
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Many imaging facilities struggle with finding the backing necessary to make the types of purchases that can attract new patients, increase overall volume and positively affect reimbursement rates. Generally, the hardest-hit facilities tend to be:
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It’s our favorite time of the year here at Cassling! That’s because November 4 – 10 is Rad Tech Week, when healthcare organizations across the country go all-out to celebrate the contributions of their imaging team to the medical profession.
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Wikipedia defines Artificial Intelligence (AI) as “intelligence demonstrated by machines, in contrast to the natural intelligence displayed by humans and other animals.” Although AI already has a limited presence in medical imaging systems, the development of self-learning computer programs has created excitement and...
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