Anyone who has spent time with Jerry Glenn knows there is no comparison when it comes to Jerry’s technical abilities. Since joining Cassling as a Field Service Engineer (FSE) in 1986, Jerry has developed a reputation as one of the best in the business. “I still remember meeting Jerry for the first time in 1986 and I can’t...
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Motivation is inherent in leadership. Whether or not you take the view that leaders can actually motivate someone or that they can only establish the environment for employees to BE motivated, our organizations expect us as leaders to get the most out of our employees. That’s where motivation comes in. Motivation isn’t...
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There are certain things that just go together. Peanut butter and jelly. Roentgen and the X-ray. Rad techs and “Your X-ray is a skelfie” jokes. Excellent customer service from a service provider... these, too, should go together, but unfortunately that is not always the case. When talking with a new radiology manager at a...
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With the addition of a 3D Digital Breast Tomosynthesis system, you’re able to bill for an additional CPT code in addition to the base mammogram procedure. That means you could be earning more revenue on every single exam. With this ROI calculator, determine how much revenue you could earn by upgrading to 3D Breast...
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Ken Vetter had many admirable qualities. Friends and colleagues who have been at Cassling over the decades can attest to his honesty, his kindness, his compassion, his generosity, and so much more. But if there was one single thing just about everyone could agree on in regard to Ken, it was this:
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To say the pandemic altered the imaging landscape would be the understatement of the century. After the initial shock to the collective system, when elective procedures were effectively cancelled and questions about capacity and resource utilization held sway, imaging departments have since adapted to provide outstanding...
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When Shawn Pew came to Cassling two decades ago, he brought years of invaluable experience as a radiologic technologist with him, ensuring his interactions with hospitals and clinics around the state were backed up with the kind of insights and knowledge that can only come from being involved in day-to-day patient imaging....
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The year 2020 is behind us (cue the collective sigh of relief), but even in such trying times, the resilience of healthcare workers around the country has been truly inspiring. Not only were technologists, sonographers, radiologists and all manner of radiology professionals working tirelessly to ensure imaging was...
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With the new year upon us, the winter resurgence of COVID-19 has overwhelmed U.S. hospitals and brought a collective staffing strain to a near breaking point. According to HHS data, as of mid-November, nearly a quarter of U.S. facilities were experiencing or anticipating a shortage of medical staff—nurses in particular. At...
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Imagine a scenario where your department’s decade-old MRI scanner is on its last legs. But your team is busier than ever, and the goal of keeping you and your team safe prevents travel to an in-person demo. You need a new scanner, but you also need to ensure its clinical capabilities and operational fit, plus you need to...
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Please join us in extending a heartfelt congratulations to Joe Matthews, Vice President of Service, who recently celebrated 35 years with Cassling! You can read more about Joe's journey from Field Service Engineer to VP in this article, and view some photos of Joe through those years below. Congratulations, Joe, on your...
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Our values, ethics and especially our organizational culture fill our sails and propel us forward. I consistently tell my students and organizations this when it comes to leadership. These three things are what fill us up. They literally push us forward like a wind-filled sail. But what does that look like? How do we know...
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September marks two important events, each focused on an aspect of healthcare overlooked by far too many patients until it’s too late. Urology Awareness Month and National Prostate Health Month, each happening this month, emphasize the need for citizens of all ages, and especially those in at-risk demographics, to take...
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Strategy and leadership go hand in hand. One of the things I like about organizational strategy is that it takes creative, innovative and brave leadership to move an organization into the unknown. It’s like sailing into uncharted waters. It’s a place you have to go but it’s a little scary and you’re not quite sure what...
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Cassling team members learn to expect the unexpected when they respond to service calls at customer facilities. But one service call pushed that old adage to its absolute limit when Field Service Engineer (FSE) Tyler Driever discovered a squirrel living inside the CT system he’d been called to service. Just as this was no...
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