Diagnostic Imaging Blog - Cassling

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Analyzing Performance Issues & Leading the Right Way

So you want to talk about performance. That’s not a question. It’s a statement. You want to talk about performance. If you’re a healthcare manager or executive, you need to be giving your employees consistent and constructive feedback about their performance. Read more

by Mike Freel, PhD in Cassling, Best Practices

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After Twenty Years of Working at Cassling, Engineer is the ‘Radiology Whisperer’

At Cassling, we hold our Field Service Engineers (FSEs) to the highest standards. Our team is focused on achieving the maximum level of imaging equipment uptime and the best diagnostic results, because they know healthcare organizations are counting on us to help ensure an exceptional patient experience. Read more

by Tana Phelps in Cassling, Equipment Service,

Blog

Field Service Engineer Celebrates 20 Years of Heroics, Customer Service

Jason “JD” Dannenbring started with Cassling in Sioux Falls, South Dakota, on the cusp of the new century in the summer of 1999. Throughout the past 20 years, he’s built a reputation for being a ‘go-to’ nuclear medicine guy, steady in his nature and eager to give back to his community. In fact, he’s even been known to help... Read more

by Tana Phelps in Cassling, Equipment Service,

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Cassling Celebrates 35 Years of Imaging Excellence

Thirty-five years. Even as I write those words, it’s hard to believe it’s been that long since Cassling Diagnostic Imaging, or CDI, which later became Cassling, was formed. This July, we celebrate our 35th anniversary as a company, and I’m honored that I get do so surrounded by the many people who make our organization... Read more

by Mike Cassling in Cassling,

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Layne Oberto Marks 25 Years of Exceptional Customer Service with Cassling

Layne Oberto, Cassling Regional Service Manager, celebrated his 25th anniversary with Cassling on June 6. Read more

by Joe Matthews in Cassling, Equipment Service,

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Cassling Team Members Use Clinical Backgrounds to Serve Customers

No one understands the complexities of diagnostics, patient care and the clinical environment better than those who have been on the frontlines of healthcare. Read more

by Andy Beer in Cassling, Best Practices

Blog

Navigating the Stress of Organizational Change

I've worked with a lot of organizations over the years and one thing is consistent no matter the industry or size of company: fear of change. Not many places really excel at promoting change within an organization, whether it's technological, cultural or even clinical changes. Read more

by Mike Freel, PhD in Cassling, Best Practices

Blog

Field Service Engineer Jerry Glenn Earns Award For Service Excellence

The Bob Cassling Service Excellence Award was created in 2015 to recognize employees who go above and beyond in exemplifying the organization’s culture and service. The award celebrates founder Bob Cassling’s legacy of taking excellent care of customers and employees. It commemorates the culture of Customer Service and... Read more

by Jill Reeves, MHA in Cassling,

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A World of Adventure Awaits Deb Flor in Retirement

Her “sunshine attitude” will be missed around Cassling headquarters, where she’s been a positive presence for more than three decades. Read more

by Tana Phelps in Cassling,

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Enhancing Your Leadership with Evidence-Based Practices

For many years, Cassling has provided advanced continuing education opportunities for healthcare professionals. It’s easy to see why. Cassling knows the value of a skilled and educated workforce, especially in the field of healthcare. When I first walked into the Cassling offices in Omaha, the first thing I noticed was... Read more

by Mike Freel, PhD in Cassling, Best Practices

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Customers, Co-Workers Recognize Ryan Wachter's 20 Years of Service

Ryan Wachter is someone who takes customer service seriously. He bends over backwards to solves clients' problems quickly and with the utmost professionalism. Still, people closest to him also know he has a hidden comedic streak too. As Shawn Pew, Regional Service Manager puts it: Read more

by Cassling Blog in Cassling, Equipment Service,

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Cassling Leadership Institute Launches for Healthcare Execs

Over the past 15 years, Cassling has offered continuing education credits to radiologic technologists, sonographers, managers and others in the imaging field through our Investing In You program. Last year alone, our initiative to make all of our webinars available on-demand meant that thousands of imaging professionals... Read more

by Kyle Salem, Ph.D. in Cassling,

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Brent Headley Doubles Down on Customer Service for 20 Years

Those who know Field Service Engineer (FSE) Brent Headley well know he’s a betting man. And that has translated well to his experience in the field for Cassling. Read more

by Cassling Blog in Cassling, Equipment Service,

Blog

How Healthcare Professionals Can Become Respected Team Leaders

Are you in a leadership role, or perhaps ready to step into one? Then please enjoy this guest post published with permission from Lauren Schieffer, CSP, a featured speaker at Cassling's Investing In You 2018 seminar. In it, Ms. Schieffer explores what it takes to earn respect from your team. Read more

by Lauren Schieffer, CSP in Cassling, Best Practices

Blog

Rad Tech Week 2018 is #RadtotheBone

It’s our favorite time of the year here at Cassling! That’s because November 4 – 10 is Rad Tech Week, when healthcare organizations across the country go all-out to celebrate the contributions of their imaging team to the medical profession. Read more

by Mike Cassling in Cassling, X-Ray,

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