Cassling Blog

Equipment Service

Stay informed with best practices and resources on the issues that matter most in imaging.

Big Decisions: 13 Things to Consider When Choosing a Service Vendor

Whether you’re a new imaging system owner or have had your equipment for some time, its maintenance deserves as much thought and consideration as the original decision of which system to buy. It’s not a matter of if you should have a service contract. Even the best equipment must have a regular preventive maintenance... Read more

Jerry Glenn ‘The Go-To Guy’ Celebrates 35 Years of Service Excellence

Anyone who has spent time with Jerry Glenn knows there is no comparison when it comes to Jerry’s technical abilities. Since joining Cassling as a Field Service Engineer (FSE) in 1986, Jerry has developed a reputation as one of the best in the business. “I still remember meeting Jerry for the first time in 1986 and I can’t... Read more

3 Considerations from Imaging Departments When Selecting a Service Provider

There are certain things that just go together. Peanut butter and jelly. Roentgen and the X-ray. Rad techs and “Your X-ray is a skelfie” jokes.  Excellent customer service from a service provider... these, too, should go together, but unfortunately that is not always the case. When talking with a new radiology manager at a... Read more

Shawn Pew Supplies Clinical Knowledge, Leadership and Humor for 20 Years

When Shawn Pew came to Cassling two decades ago, he brought years of invaluable experience as a radiologic technologist with him, ensuring his interactions with hospitals and clinics around the state were backed up with the kind of insights and knowledge that can only come from being involved in day-to-day patient imaging.... Read more

Joe Matthews Celebrates 35 Years of Service Excellence

Please join us in extending a heartfelt congratulations to Joe Matthews, Vice President of Service, who recently celebrated 35 years with Cassling! You can read more about Joe's journey from Field Service Engineer to VP in this article, and view some photos of Joe through those years below. Congratulations, Joe, on your... Read more

There’s Nothing Squirrely About Tyler Driever’s 20 Years of Service

Cassling team members learn to expect the unexpected when they respond to service calls at customer facilities. But one service call pushed that old adage to its absolute limit when Field Service Engineer (FSE) Tyler Driever discovered a squirrel living inside the CT system he’d been called to service. Just as this was no... Read more

Mike Tinsley Celebrates 20 Years of Mentorship and Customer Service

“He does not always tell me what I think I want to hear, but tells me what I need to hear!” That quote from Robert Boxum sums up about everything you could ever want in a Field Service Engineer (FSE). Mike Tinsley celebrates his 20th anniversary with Cassling this July, and throughout his two decades of service, he has... Read more

Imaging Equipment Service During an Elective Procedure Ramp-Up

As the pandemic continues, healthcare systems across the country find themselves confronting a wide range of scenarios. Some states have been able to ramp elective procedures back up while others are confronting a surge of COVID cases that make it exceedingly difficult to couple standard care with coronavirus-related care.... Read more

The Kevin Kraciun Guarantee: 35 Years of Service Excellence

Anyone who’s spent any time with Field Service Engineer (FSE) Kevin Kraciun understands how committed he is to making sure equipment is in the best shape possible for customers and patients. In fact, Kevin is so confident in his ability to ensure an item is back up and running that his guarantee has become legendary in... Read more

Brian Bailey’s Career Marked by Mentorship, Generosity and Exceptional Service

If there’s one thing Brian Bailey is known for, it’s his helpful nature. Many Field Service Engineers (FSEs) who had the privilege of knowing Brian over his nearly 27 years at Cassling called out how willing he was to give back to those around him. “I could always count on Brian to show the new hires the ropes and provide... Read more

Imaging System Infection Control in the Age of COVID-19

Imaging is playing a critical role in the fight against COVID-19 as healthcare teams attempt to assess what’s going on inside each patient. With this comes an increased need to ensure adequate infection control procedures. If a patient has been confirmed to have COVID-19 or is even suspected to have it, it’s absolutely... Read more

Joel Otto Honored with Bob Cassling Service Excellence Award

Field Service Engineer Joel Otto was recently recognized as the recipient of the company’s most prestigious honor, the Bob Cassling Service Excellence Award. Named after Cassling’s founder, Bob Cassling, the award recognizes employees who go above and beyond in exemplifying the organization’s culture and values. Read more

Pat Harvey Celebrates 20-Year Milestone Anniversary

Director of Clinical Operations Pat Harvey joined Cassling two decades ago. Since that time, the capabilities of medical imaging have radically increased. Imaging technology has evolved from film processing to completely digital and the healthcare industry has become increasingly more complex. What hasn’t changed since the... Read more

5 Essential Qualities to Look for When Evaluating an Equipment Partner

Choosing an equipment supplier is never easy. The stakes are high. The consequences of picking the wrong one—downtimes, delays, mounting costs—can be disastrous. So, how do you make the right decision? Behind vendors’ sales talk and marketing materials, how are you—whether you’re in radiology, biomed, administration or... Read more

Ben Nelson Celebrates 20-Year Milestone Anniversary

Field Service Engineer Ben Nelson joined the company two decades ago, and in that time span, much has changed. Imaging technology has evolved from film processing to completely digital, healthcare organizations have merged to create larger footprints and the industry itself has become more complex. Read more