Cassling Blog

Equipment Service

Stay informed with best practices and resources on the issues that matter most in imaging.

Joe Matthews Celebrates 35 Years of Service Excellence

Please join us in extending a heartfelt congratulations to Joe Matthews, Vice President of Service, who recently celebrated 35 years with Cassling! You can read more about Joe's journey from Field Service Engineer to VP in this article, and view some photos of Joe through those years below. Congratulations, Joe, on your... Read more

There’s Nothing Squirrely About Tyler Driever’s 20 Years of Service

Cassling team members learn to expect the unexpected when they respond to service calls at customer facilities. But one service call pushed that old adage to its absolute limit when Field Service Engineer (FSE) Tyler Driever discovered a squirrel living inside the CT system he’d been called to service. Just as this was no... Read more

Mike Tinsley Celebrates 20 Years of Mentorship and Customer Service

“He does not always tell me what I think I want to hear, but tells me what I need to hear!” That quote from Robert Boxum sums up about everything you could ever want in a Field Service Engineer (FSE). Mike Tinsley celebrates his 20th anniversary with Cassling this July, and throughout his two decades of service, he has... Read more

Imaging Equipment Service During an Elective Procedure Ramp-Up

As the pandemic continues, healthcare systems across the country find themselves confronting a wide range of scenarios. Some states have been able to ramp elective procedures back up while others are confronting a surge of COVID cases that make it exceedingly difficult to couple standard care with coronavirus-related care.... Read more

The Kevin Kraciun Guarantee: 35 Years of Service Excellence

Anyone who’s spent any time with Field Service Engineer (FSE) Kevin Kraciun understands how committed he is to making sure equipment is in the best shape possible for customers and patients. In fact, Kevin is so confident in his ability to ensure an item is back up and running that his guarantee has become legendary in... Read more

Brian Bailey’s Career Marked by Mentorship, Generosity and Exceptional Service

If there’s one thing Brian Bailey is known for, it’s his helpful nature. Many Field Service Engineers (FSEs) who had the privilege of knowing Brian over his nearly 27 years at Cassling called out how willing he was to give back to those around him. “I could always count on Brian to show the new hires the ropes and provide... Read more

Imaging System Infection Control in the Age of COVID-19

Imaging is playing a critical role in the fight against COVID-19 as healthcare teams attempt to assess what’s going on inside each patient. With this comes an increased need to ensure adequate infection control procedures. If a patient has been confirmed to have COVID-19 or is even suspected to have it, it’s absolutely... Read more

Joel Otto Honored with Bob Cassling Service Excellence Award

Field Service Engineer Joel Otto was recently recognized as the recipient of the company’s most prestigious honor, the Bob Cassling Service Excellence Award. Named after Cassling’s founder, Bob Cassling, the award recognizes employees who go above and beyond in exemplifying the organization’s culture and values. Read more

Pat Harvey Celebrates 20-Year Milestone Anniversary

Director of Clinical Operations Pat Harvey joined Cassling two decades ago. Since that time, the capabilities of medical imaging have radically increased. Imaging technology has evolved from film processing to completely digital and the healthcare industry has become increasingly more complex. What hasn’t changed since the... Read more

5 Essential Qualities to Look for When Evaluating an Equipment Partner

Choosing an equipment supplier is never easy. The stakes are high. The consequences of picking the wrong one—downtimes, delays, mounting costs—can be disastrous. So, how do you make the right decision? Behind vendors’ sales talk and marketing materials, how are you—whether you’re in radiology, biomed, administration or... Read more

Ben Nelson Celebrates 20-Year Milestone Anniversary

Field Service Engineer Ben Nelson joined the company two decades ago, and in that time span, much has changed. Imaging technology has evolved from film processing to completely digital, healthcare organizations have merged to create larger footprints and the industry itself has become more complex. Read more

Customers and Colleagues Commemorate Ed Holub’s 20-Year Anniversary, His Dedication and One Very Distinctive Laugh

When asking Field Service Engineer (FSE) Ed Holub’s colleagues what they appreciate most about Ed, more than one remarked that, in addition to his expertise in equipment service and his willingness to do everything possible to provide a solution to customers, it’s his laugh that’s most recognizable. Read more

Expertise & Humor Guide Ron Zink Through 20 Years of Service

If you visit Cassling headquarters and head to the warehouse, you’ll come across some painted yellow lines along the floor, separating one section from another. Back in the day, when Cassling still had a refurbishment business, the yellow lines separated the warehouse proper from the team responsible for evaluating,... Read more

After Twenty Years of Working at Cassling, Engineer is the ‘Radiology Whisperer’

At Cassling, we hold our Field Service Engineers (FSEs) to the highest standards. Our team is focused on achieving the maximum level of imaging equipment uptime and the best diagnostic results, because they know healthcare organizations are counting on us to help ensure an exceptional patient experience. Read more

Field Service Engineer Celebrates 20 Years of Heroics, Customer Service

Jason “JD” Dannenbring started with Cassling in Sioux Falls, South Dakota, on the cusp of the new century in the summer of 1999. Throughout the past 20 years, he’s built a reputation for being a ‘go-to’ nuclear medicine guy, steady in his nature and eager to give back to his community. In fact, he’s even been known to help... Read more