Director of Clinical Operations Pat Harvey joined Cassling two decades ago. Since that time, the capabilities of medical imaging have radically increased. Imaging technology has evolved from film processing to completely digital and the healthcare industry has become increasingly more complex. What hasn’t changed since the...
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Field Service Engineer Ben Nelson joined the company two decades ago, and in that time span, much has changed. Imaging technology has evolved from film processing to completely digital, healthcare organizations have merged to create larger footprints and the industry itself has become more complex.
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When asking Field Service Engineer (FSE) Ed Holub’s colleagues what they appreciate most about Ed, more than one remarked that, in addition to his expertise in equipment service and his willingness to do everything possible to provide a solution to customers, it’s his laugh that’s most recognizable.
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I was reminiscing with a long-time Nebraska customer recently about when we first met. I was a kid out of college and had just started working at my dad’s new imaging company. She had been a technologist for a year or two but was destined for management early on. I’m going to date myself (and her), but our conversation had...
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If you visit Cassling headquarters and head to the warehouse, you’ll come across some painted yellow lines along the floor, separating one section from another. Back in the day, when Cassling still had a refurbishment business, the yellow lines separated the warehouse proper from the team responsible for evaluating,...
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If you’re a Cassling team member, there’s no doubt you’ve encountered Randy Wobig. Whether he’s sending out emails about the latest IT security protocols, providing updates on the facility or traveling the halls of Cassling headquarters with a Green Bay coffee cup in his hand, Randy is someone whose reach extends to just...
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At Cassling, we hold our Field Service Engineers (FSEs) to the highest standards. Our team is focused on achieving the maximum level of imaging equipment uptime and the best diagnostic results, because they know healthcare organizations are counting on us to help ensure an exceptional patient experience.
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Jason “JD” Dannenbring started with Cassling in Sioux Falls, South Dakota, on the cusp of the new century in the summer of 1999. Throughout the past 20 years, he’s built a reputation for being a ‘go-to’ nuclear medicine guy, steady in his nature and eager to give back to his community. In fact, he’s even been known to help...
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The Bob Cassling Service Excellence Award was created in 2015 to recognize employees who go above and beyond in exemplifying the organization’s culture and service. The award celebrates founder Bob Cassling’s legacy of taking excellent care of customers and employees. It commemorates the culture of Customer Service and...
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Ryan Wachter is someone who takes customer service seriously. He bends over backwards to solves clients' problems quickly and with the utmost professionalism. Still, people closest to him also know he has a hidden comedic streak too. As Shawn Pew, Regional Service Manager puts it:
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Those who know Field Service Engineer (FSE) Brent Headley well know he’s a betting man. And that has translated well to his experience in the field for Cassling.
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For three decades, Field Service Engineer (FSE) Duane Losh has brought his A-game to Cassling customers, doing everything necessary to ensure their imaging equipment works well and responding to service calls at once to get things back up and running as quickly as possible. In his 30-year career, he's brought a positive...
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This summer, Reed Poulsen, one of Cassling's longest-serving Field Service Engineers, celebrated 30 years of offering exceptional equipment service to customers. Here, those who know Reed best offer their congratulations, along with a few photos highlighting just how much imaging equipment (and Reed himself!) have changed...
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